FAQ

  • Chevron down Where are you located?

  • Boats are docked and maintained at our original location at 45 South Riverside Dr. Our ticketing office and primary boarding location is 251 Riverside Drive. **Notice — Cruises may be require to board from our original location: 45 South Riverside Dr.  Every step will be taken to provide ample notice of any changes to departure locations.

  • Chevron down Are we handicap accessible?

  • Yes and No.  The Beale Street Landing facility is ADA compliant from shore to dock.  Our vessels and original docking facility are not required to ADA compliant due to their age or historical standing. However, we routinely assist handicapped guests on to our vessels.

  • Chevron down Are the tickets mailed out?

  • No, tickets are held at Will Call at our Beale Street Landing Gift Shop, 251 Riverside Drive

  • Chevron down Were do I park and how much does it cost?

  • Free parking located at Tom Lee Park (357 Riverside Drive)

    Tom Lee Park Closes At 8:00PM (DO NOT PARK HERE FOR NIGHT EVENTS AS IT CLOSES EARLY)

    Free parking located at Cobble Stones (45 Riverside Drive/northern end)

    Beale Street Landing Parking Lot: Handicapped Parking Only

    Paid Parking is located at Beale Street and Wagner – prices vary

  • Chevron down Do I need reservations?

  • It is advised to make reservations to be on the safe side,  we happily welcome walk-ins as long as we are not at capacity.  Dinner cruises require reservations to be confirmed at least two weeks in advance for all dinner cruises.

  • Chevron down How far in advance should I make group reservations?

  • For groups of 15 or more we ask that you make reservations at least two weeks in advance for both Memphis Sightseeing and Dinner Cruises.

  • Chevron down What is your cancellation policy?

  • You can cancel but ALL reservations are non-refundable.

  • Chevron down What is the dress code for the dinner cruises?

  • Come dressed for any occasion or event you have planned for the evening! Some guests dress casual, while others dress semi-formal to formal.

  • Chevron down What time should I arrive for a cruise?

  • Please allow enough time to locate parking and arrive at least 15 minutes prior to boarding time.

  • Chevron down Do you have group discounts?

  • 15 or more people receive a 10% discount off all cruises. All Group Tickets must be purchased in a single transaction.

  • Chevron down Do you rent out the boats?

  • Yes, please see our “Private Charter” section for more information.

  • Chevron down Where do you go and how far?

  • We cruise a 7-10 mile round trip staying in the Downtown Memphis Riverfront area. Starting to the south towards Presidents Island, turning north traveling near the Wolf River tributary, then set final heading South returning to dock.

  • Chevron down Do you accept "Tax Exempt" certificates?

  • Yes we welcome tax exempt customers. All tax exempt certificates must be received prior to purchasing tickets or making reservations, or tax will be charged.

  • Chevron down Do you have overnight excursions?

  • No, overnight excursion are not available.

  • Chevron down Do you have enclosed decks?

  • Yes, our vessels have both closed and open air decks. Meals are only served in the closed decks, you may take your meal to open decks if you desire.

  • Chevron down Do you sail if it rains?

  • Yes. We only cancel if the captain deems it unsafe to sail.

  • Chevron down Do you have life jackets?

  • Yes. Our vessels are U.S. Coast Guard Inspected and are required to have Personal Floatation Devices or PFDs (life jackets) on board. PFDs will only be distributed in case of emergency.

  • Chevron down How much do the pictures cost?

  • Souvenir photos are only $10.

  • Chevron down Will I get motion sickness?

  • Most likely not. However, if you are prone to motion sickness, please bring medication with you. We DO NOT sell motion sickness medication.

  • Chevron down Do you allow pets on your boats?

  • No, we do not.