FAQ

Boats are docked and maintained at our original location at 45 South Riverside Dr. Our ticketing office and primary boarding location is 251 Riverside Drive.

**Notice — Cruises may be require to board from our original location: 45 South Riverside Dr.  Every step will be taken to provide ample notice of any changes to departure locations.

Yes and No.  The Beale Street Landing facility is ADA compliant from shore to dock.  Our vessels and original docking facility are not required to ADA compliant due to their age or historical standing. However, we routinely assist handicapped guests on to our vessels. Please call us at 901-527-2628 for specific information on this matter.

No, tickets are held at Will Call at your boarding location. You will need a photo ID or booking number to redeem your tickets.

Free parking located at Cobble Stones (45 Riverside Drive/northern end)

Paid Parking locations vary. Please call for these options if you wish to park in a garage.

It is advised to make reservations to be on the safe side,  we happily welcome walk-ins as long as we are not at capacity. Dinner Cruises sell out quickly, as our Sightseeing Cruises usually still have space the day of.

For groups of 15 or more we ask that you make reservations at least two weeks in advance for both the Sightseeing and Dinner Cruises. You will only receive the discount via phone at 901-527-2628.

You can cancel but ALL reservations are non-refundable. For Sightseeing Cruises, if a 24 notice is given you may switch your tickets to another day or exchange them for a Gift Card. Dinner Cruises cannot be transferred, refunded or credited, as we sell out these cruises at limited capacity. If you miss your boat departure for any cruise, you will not be refunded or credited. Please arrive early.

Come dressed for any occasion or event you have planned for the evening! Some guests dress casual, while others dress semi-formal to formal.

Please allow enough time to locate parking and arrive at least 15 minutes prior to boarding time. Riverside Drive, where we are located is routinely shut down by the city for various reasons. We take all the ample steps to inform you of any road closures. However, you will not be refunded for missing your cruise departure.

15 or more people receive a 10% discount off all cruises. All Group Tickets must be purchased in a single transaction by phone at 901-527-2628.

Yes, please see our “Private Charter” section for more information.

We cruise a 7-10 mile round trip staying in the Downtown Memphis Riverfront area. Starting to the south towards Presidents Island, turning north traveling near the Wolf River tributary, then set final heading South returning to dock.

Yes we welcome tax exempt customers. All tax exempt certificates must be received prior to purchasing tickets or making reservations, or tax will be charged.

No, overnight excursion are not available.

Yes, our vessels have both closed and open air decks. Meals are only served in the closed decks, you may take your meal to open decks if you desire.

Yes. We sail rain or shine. We only cancel if the captain deems it unsafe to sail, which decision would be made at the time of departure. If the cruise is cancelled by Memphis Riverboats for inclement weather, a full refund will be issued. If you choose to opt out of the cruise, without the cruise being cancelled you will not receive a refund or credit. Our Captain’s are highly trained for all weather conditions.

Yes. Our vessels are U.S. Coast Guard Inspected and are required to have Personal Floatation Devices or PFDs (life jackets) on board. PFDs will only be distributed in case of emergency. Our staff is trained and United States Coast Guard tested.

Souvenir photos are only $15.

Most likely not. However, if you are prone to motion sickness, please bring medication with you. We DO NOT sell motion sickness medication.

Service animals only are allowed on the vessels. We prefer to make arrangements for this in advance.