FAQ

Where are you located? Boats are docked and maintained at our original location at 45 South Riverside Dr. Our Ticketing Office and Primary Boarding location is 251 Riverside Drive. **Notice — Cruises may be require to board from our original location: 45 South Riverside Dr.  Every step will be taken to provide ample notice of any changes to departure locations.

Are we handicap accessible? Yes and No.  The Beale Street Landing facility is ADA Compliant from shore to dock.  Our vessels and original docking facility are not required to ADA Compliant due to their age or historical standing. However, we routinely assist handicapped guests on to our vessels.

Are the tickets mailed out? No, tickets are held for will call at our Beale Street Landing Gift Shop: 251 South Riverside Dr.

Were do I park and how much does it cost? You can park for free at the historical cobblestones at our original location. Approximately 3 Blocks from Beale Street Landing.  There are a number of paid parking facilities throughout the Downtown Memphis area.

Do I need reservations? You do not need reservations for sightseeing trips, as we happily welcome walk-ins.  Dinner cruises require reservations to be confirmed at least one week in advance for all dinner cruises.

How far in advance should I make group reservations? For groups of 15 or more we ask that you make reservations at least two weeks in advance for both Sightseeing and Dinner Cruises.

What is your cancellation policy? You can cancel but ALL reservations are non-refundable.

What is the dress code for the dinner cruises? Come dressed for any occasion or event you have planned for the evening, Some guests dress casual, while others dress semi-formal to formal.

What time should I arrive for a cruise? Please allow enough time to locate parking and arrive at least 15 minutes prior to boarding time.

Do you have group discounts? 15 or more people receive a 10% discount off all cruise’s. All Group Tickets must be purchased in a single transaction.

Do you rent out the boats? Yes, please see our “Private Charter” section for more information.

Does the Memphis Showboat go on cruises? No, the Memphis Showboat is non-sailing venue located at our original dock: 45 South Riverside Dr.

Where do you go and how far? We cruise a 7-10 mile round trip staying in the Downtown Memphis Riverfront area. Starting to the south towards Presidents Island, turning north traveling near the Wolf River tributary, then set final heading South returning to dock.

Do you accept “Tax Exempt” certificates? Yes we welcome tax exempt customers. All tax exempt certificates must be received prior to purchasing tickets or making reservations, or tax will be charged.

Do you have overnight excursions? No, overnight excursion are not available.

Do you have enclosed decks? Yes, our vessels have both closed and open air decks. Meals are only served in the closed decks, you may take your meal to open decks if you desire.

Do you sail if it rains? Yes. We only cancel due to high winds, severe lightning storms, or if the Captain deems it is unsafe to sail.

Do you have life jackets? Yes. Our vessels are U.S. Coast Guard Inspected and are required to have Personal Floatation Devices or PFD’s (life jackets) on board. PFD’s will only be distributed in case of emergency.

How much do the pictures cost? Souvenir photos are only $10.00.

Will I get motion sickness? Most likely not. However, if you are prone to motion sickness, please bring medication with you. We DO NOT sell motion sickness medication.

Do you allow pets on your boats?  No, we do not.