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Are masks or vaccinations required?

No. We do not require masks or vaccination status.

Where are you located?

For boarding, we pick up and drop off passengers at 45 Riverside Dr. This is the location you will need to come to get on the boat/check-in. You may not park at this location, as it is a construction zone for a City Riverfront Redevelopment.

Are we handicap accessible?

Our vessels and original docking facility are not required to be ADA compliant due to their age and historical standing. However, we routinely assist handicapped guests on to our vessels. Keep in mind while booking that our most handicap accessible boat is the Island Queen. Please call us at 901-527-2628 for specific information on this matter.

Are the tickets mailed out?

No, your tickets are sent to you in your confirmation email. You will need to show us the QR Codes upon arrival. This can be presented on your phone or by bringing a physical printed copy of the code(s).

Where do I park?

91 Promenade, Memphis, TN 38103. This is a paid lot not owned or operated by Memphis Riverboats. You are welcome to park elsewhere but this is the closest to us.

Do I need reservations?

It is advised to make reservations to be on the safe side, we happily welcome walk-ins as long as we are not at capacity. Dinner Cruises sell out quickly, as our Sightseeing Cruises usually still have space the day of.

How far in advance should I make group reservations?

For groups of 15 or more we ask that you make reservations at least three weeks in advance for both the Sightseeing and Dinner Cruises. We do not offer group discounts.

What is your cancellation policy?

You can cancel but ALL reservations are non-refundable. For Sightseeing Cruises ONLY, if a 24 notice is given you may switch your tickets to another day or exchange them for a Gift Card. Dinner Cruises cannot be transferred, refunded or credited, as we sell out these cruises at limited capacity. If you miss your boat departure for any cruise, you will not be refunded or credited. Please arrive early.

What is the dress code for the dinner cruises?

Come dressed for any occasion or event you have planned for the evening! Some guests dress casual, while others dress semi-formal to formal.

What time should I arrive for a cruise?

Please allow enough time to locate parking and arrive at least 30 minutes prior to boarding time. Riverside Drive, where we are located is routinely shut down by the city for various reasons. We take all the ample steps to inform you of any road closures. You will not be refunded for missing your tour.

Where do you go and how far?

We cruise a 7-10 mile round trip staying in the Downtown Memphis Riverfront area. Starting to the south towards Presidents Island, turning north traveling near the Wolf River tributary, then set final heading South returning to dock.

Do you accept "Tax Exempt" certificates?

Yes we welcome tax exempt customers. All tax exempt certificates must be received prior to purchasing tickets or making reservations, or tax will be charged.

Do you have overnight excursions?

No, overnight excursion are not available.

Do you have enclosed decks?

Yes, our vessels have both closed and open air decks. Meals are only served in the closed decks, you may take your meal to open decks if you desire.

Do you sail if it rains?

Yes. We sail rain or shine. We only cancel if the captain deems it unsafe to sail, which decision would be made at the time of departure. If the cruise is cancelled by Memphis Riverboats for inclement weather, a full refund will be issued. If you choose to opt out of the cruise, without the cruise being cancelled you will not receive a refund or credit. Our Captain’s are highly trained for all weather conditions.

Do you have life jackets?

Yes. Our vessels are U.S. Coast Guard Inspected and are required to have Personal Floatation Devices or PFDs (life jackets) on board. PFDs will only be distributed in case of emergency. Our staff is trained and United States Coast Guard tested.

How much do the pictures cost?

Souvenir photos are only $15.

Will I get motion sickness?

Most likely not. However, if you are prone to motion sickness, please bring medication with you. We DO NOT sell motion sickness medication.

Do you allow pets on your boats?

Only service animals are allowed on the vessels. We prefer to make arrangements for this in advance.